FAQ

We will be very sorry to see you go! You can terminate your membership in your Member account. Please provide us with your feedback and the reason why you wish to cancel your membership. The termination has been processed the moment you receive our confirmation. 

Currently we are experiencing some issues with automatic processing on the 12 and 18 months membership. You will receive a correct enddate from us, as soon as possible after canceling your membership.

Termination monthly membership

We maintain a notice period of one month for the monthly membership plan. The notice period starts as soon as you have indicated your wish to terminate your membership. This notice period needs to fall within an active membership period. 

Termination 12-month or 18-month membership

When your 12-month or 18-month membership ends, your membership automatically continues as a monthly membership. From then you can then terminate your membership based on the one-month notice period. In your Member account, you can also indicate that you wish to terminate your membership when the 12-month or 18-month membership ends. It is not possible to cancel your membership in the meantime.d. 

Termination BFNL-membership

Cancellation of your BFNL subscription is only possible via BFNL and not via Mom in Balance.

Pausing

• You can pause your membership due to illness, injury, or pregnancy-related issues. During the postpartum period, your membership will automatically be paused (see the FAQ 'Postpartum Period').

• During this period, you cannot attend workouts, and no payments will be processed. If a payment has already been made for the entire month, it will be adjusted when you resume.

• Your membership can be paused for a maximum of 12 weeks. After that, it will automatically reactivate. Note: the end date of your membership will be extended by the same length as your pause period. To pause your membership, contact us by email: info@mominbalance.nl.

Maternity period

Your membership will automatically pause from your due date until up to 12 weeks after your delivery. This means that from your due date, you will be unsubscribed from all workouts from that moment on.

Delivered earlier?

1. Click on 'My Profile' - 'Memberships & Invoices'.

2. Enter your delivery date.

3. Your membership will be paused and managed administratively.

Starting again after delivery (Back in Shape)

From 6 weeks after delivery, you can gradually start the workouts. Within your membership, the workout program will automatically change from Pregnant to Back in Shape.

1. Click on 'My Profile' - 'Memberships & Invoices'.

2. Click on 'Activate Subscription'.

3. Schedule your desired start date and enter your delivery date.

4. Plan your regular workout via 'Book Your Workout'.

5. For more information on scheduling your workout, see the FAQ: 'Scheduling and changing workouts'.

You can cancel your membership via your personal Member App, under Settings (gear icon). Please let us know the reason for your cancellation. Any additional feedback is always welcome. Your cancellation is complete once you receive a confirmation.

Cancelling a 4-week membership
When cancelling a 4-week membership, a notice period of one period of 4 weeks applies. This notice period starts from the moment you submit your cancellation and must be completed within your active membership.

Cancelling a 52-week (annual) membership
A 52-week (annual) membership cannot be cancelled prematurely.

After the end of the term, the membership is automatically converted into a 4-week membership. From that moment on, it can be cancelled per period of 4 weeks, with a notice period of one period of 4 weeks.

If you wish to cancel your membership as soon as you have completed the 52 active weeks, you can indicate this via Settings (gear icon) in your Member account.

BFNL membership
Cancellation of a BFNL membership is only possible via BFNL and not via Mom in Balance.