9.1 Cancel workout
Only in case of extremely poor weather or illness of the trainer there is a possibility your workout will be cancelled. If this is the case Mom in Balance will inform you about this at least an hour before the start of your workout. Cancellation, merger, or relocation of a workout does not lead to a discount on the membership fee or a refund. We offer enough possibilities to join an alternative workout.
Unless indicated otherwise by Mom in Balance, no workouts will take place on public holidays without this resulting in a discount on the membership fee or a refund.
In your personal member account you can change your fixed workout.
With a once a week membership you’ll receive a credit when you sign off from a workout. You’ll only receive a credit if you report your absence at the latest 1 hour before the workout starts. If you miss a workout (or more) it is not possible to receive a discount on your membership or a refund.
As a member you can save up to a maximum amount of credits at a time. You can use your credits within an active membership. Your credit does not expire, but are non-transferable.
During the workout we often take various pictures of the training. We use these photos for different expressions. The trainer will ask for permission when you are (recognisable) in the photo.