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When you are registered for a workout, the trainer expects your attendance. Can't make it?
Cancel at least one hour in advance if you are unable to attend
For a once-a-week subscription, you will receive a credit
Cancelling too late? Unfortunately, no credit will be granted
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You receive a credit if you cancel your workout at least 1 hour in advance (for a once-a-week membership)
Credits are visible in the Member App under 'Settings' (gear icon)
You can use a credit to book another workout
Credits are only valid during your active subscription period
You can save up to a maximum of 15 credits
Upon cancellation, your credits remain linked to your email address for future use
Do you have an unlimited subscription? You don't need credits to book workouts