General Terms and Conditions

• We offer 4-week and annual subscriptions plus a Flexcard. Regular subscriptions auto-renew.

• Switch between different workout types included in your subscription.

• Pregnant? On first app login, we ask for your due date. Your subscription automatically pauses from that date (or earlier if you report it) for up to 12 weeks. From 6 weeks postpartum, you can restart earlier.

• 1x weekly subscription? Train via fixed sessions reserved for you. Miss one? Get a credit valid 3 months to use anytime. Unlimited subscription? You get 2 fixed sessions plus unlimited training.

• Subscription payments occur every 4 weeks via automatic debit.

• Cancel anytime via your Member account. You'll receive confirmation.

• After your annual subscription ends, it converts to a flexible subscription at the same rate, cancelable every 4 weeks.

Mom in Balance may modify these terms and apply them to your subscription. We'll always notify you by email about changes.

2.1 Workouts

Mom in Balance offers 4 types of workouts:

• Pregnant Workout;

• Back in Shape;

• Mpower;

• MpowerNext.

Our offer can change, as we do everything to renew and adapt our workout programs to the needs of our members. As a result, the times, locations and programs of workouts may be changed.

As a member you receive a discount on Mom in Balance products. You will receive the discount code when you sign up and can use it in the webshop.

2.2 Subscriptions

At Mom in Balance you can choose from the following 3 ongoing subscriptions:

• A monthly subscription;

• A 12 month subscription;

• An 18 month subscription.

As a member you have the option to switch to different workout types within your subscription. You can also switch between exercising once a week or unlimited. You can arrange this yourself via your personal member account.

Once you have completed the full 12 or 18 months of your subscription, it automatically becomes cancellable on a monthly basis.

The subscription is personal and non-transferable.

Before you purchase a subscription, it is possible to attend one trial class.

You purchase a subscription with us via the registration form on our website, whereby you agree to the general terms and conditions and can start training. You can use a maximum of 1 discount code per registration. You will always receive a confirmation of your registration by email.

We expect that you will be very happy once you start with us. Should something insurmountable happen that would make you want to cancel your subscription, you have the right to terminate it within 14 days after purchasing your subscription by sending us an email. In this case you only pay for the number of workouts you have attended.

6.1 Cancellation

After the minimum term of your subscription, you can cancel your subscription. We apply a notice period of one month. A notice period of one month also applies to the cancellation of a monthly subscription. You can arrange the cancellation yourself via your personal Member account. Note: when you successfully cancel your subscription you will always receive a confirmation. Did you not receive this? Check your spam or contact us.

6.2 Becoming a Member Again

Upon re-registration, a new subscription term is started with the corresponding rates and terms and conditions. You cannot claim any previously enjoyed subscription terms.

7.1 Maternity leave freeze

Within the Zwanger workout, the specified due date is the start of a maximum 3-month freeze period. No charges will be made during the maternity leave freeze period. If your delivery date differs from the due date, please let us know via your Member account. Your maternity leave freeze will be adjusted accordingly.

After 3 months, your subscription will be reactivated and converted to the Back in Shape workout and automatic charging will be active again.

7.2 Freeze due to special circumstances

If you are sick, have an injury or pregnancy-related complaints, you have the option to freeze your subscription. During the freeze period, you will not be able to use the workouts and no charges will be made. Your subscription can be frozen for a maximum of 3 months. After that, your subscription will be automatically reactivated.

7.3 Vacation

It is not possible to freeze your subscription due to vacation. In your Member account, you can reschedule workouts within the term of your subscription.

When you sign up, you authorize payment via automatic bank transfer. The subscription amount will be debited from the IBAN number you provided. The amount is debited monthly. The first charge takes place at the beginning of your subscription period.

If payment fails, for example due to insufficient balance or cancellation, we will send you a reminder with an iDeal link so you can still transfer the amount owed, or we will offer the bank transfer again the following month.

9.1 Cancel workout

During vacation periods, in case of extremely bad weather, or due to trainer illness, your workout may be cancelled. We will communicate this to you at least an hour before your workout starts. This does not result in a contribution reduction or refund. We offer plenty of opportunities to train at another time.

Unless otherwise stated by Mom in Balance, workouts do not take place on national holidays (workouts are held on Good Friday), without this resulting in a contribution reduction or refund.

To ensure optimal group dynamics and training quality, workouts on the schedule require a minimum of five regular members. When an existing group structurally falls below this number, we will consult with the trainer and the group to explore growth opportunities. If we are unable to bring the group back up to the required number of members, the workout can be removed from the schedule. Of course, we will inform you of this in advance and offer, where possible, a suitable alternative.

9.2 Credits

Via your Member account you can reschedule and modify your regular workout.

With a subscription for 1x per week training, you receive a credit when you cancel. You only receive a credit if you cancel no later than one hour before the workout starts. No reduction or refund of the subscription fee is possible.

As a member, you can accumulate a maximum number of credits at one time. You can only use these credits during an active subscription. Credits are not exchangeable for money and not transferable to others.

9.3 Photos

During the workout, we often capture beautiful images of the training. We use these photos for various purposes. The trainer will ask for permission if you are (recognizably) in the photo.

Mom in Balance reserves the right to change rates at any time. We will notify you at least 1 month before a price change.

Your contribution to the following points is an important factor in making your experience in the workouts as successful as possible:

• Keep your information up to date via your Member account

• Always report any physical complaints to your trainer at the start of the workout

• If you are unsure whether you are physically able to participate (for example due to pain or illness), always consult a doctor.

• You participate in the workout at your own risk.
  
  a. Listen carefully to your body during the workout and follow your trainer's instructions.
  
  b. Mom in Balance cannot be held liable for any injuries, wounds, fractures or other physical or mental harm that occurs during the workout unless the accident was caused by intentional or reckless conduct on the part of Mom in Balance.
  
  c. Pay close attention to your belongings. We are not responsible for items you lose during the workout.

Personal data

Mom in Balance processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information about how Mom in Balance processes your personal data, you can consult our privacy policy .

If a new member takes advantage of a temporary action or discount offer, a minimum membership of 12 weeks applies, unless otherwise stated. If you cancel early within this period, your right to the discount received will expire and Mom in Balance may charge you the discount amount. Discounts and actions are not stackable: you can only use one discount or action per registration, for example not a temporary action in combination with a bring-a-friend discount.

Via the Member app you can arrange everything yourself: book and reschedule workouts, provide your calculated due date, schedule your second fixed series (with an unlimited subscription), view and use makeup credits and Flexcard balance, view and download invoices, view your contract, change your account number, check your payment status, change or cancel your subscription or workout type, and request or end a freeze.

Mom in Balance reserves the right to terminate a subscription immediately in exceptional cases, including but not limited to fraud, repeated payment default, or boundary-crossing behavior towards trainers or other members. We will always inform you of this by email, with an explanation of the reason.